DK127(W)

DIPLOMA IN TRAVEL MANAGEMENT

(N/812/4/0181; MQA/FA 9000; JPT/BPP(K) 1000-600/WP147 Jld 3/(8)

Tempoh Sah: 13 Januari 2027

Introduction:

Annually, more than 1 million people around the world join the tourism profession. In this modern global fast-changing electronic tourism industry, everyone can go online to book the services they need for their holidays or business travel. Tourism professionals must provide exceptional services to attract travelers globally, as many go online to find the best rates. They can easily make reservations and pay for travel services, which is crucial in the field of travel management.

Objective:

This course equips students with a comprehensive understanding of the modern global fast-changing electronic tourism industry. Graduates can find employment opportunities in various sectors, including international airlines, airports, cruise ships, travel agencies, and can even manage their own tour businesses. They can work as freelance tour leaders or engage in tourism operation management. Students have the option to earn globally recognized and prestigious diplomas.

Entry Requirements:

i. SPM with 3 credits in any subjects.

ii. UEC – with Grade B in any 3 subjects.

iii. O-level with Grade C in any 3 subjects.

iv. KKM Level 3 certificate related to tourism.

v. International students must have a High School qualification recognized by the Malaysian Government.

vi. Other qualifications recognized by the Malaysian Government.

vii. International students must have MUET (Band 2), IELTS 4.0, or other English qualifications accepted by the Malaysian Government for 2nd year visa renewal, and before entering the main course. Conditional offers to international students must have MUET (Band 2), IELTS 4.0.

Semester 1:

- Introduction to Travel & Tourism Industry

- English For Tourism and Hospitality

- Geography In Travel Planning

- Principle In E-Business

- Malaysian Studies 2

- Bahasa Melayu Komunikasi 1

Semester 2:

- Customer Relationship Management

- Global Distribution System

- Transportation

- Travel Formalities and Essentials

- Bahasa Kebangsaan A

- Personal Development & Ethics 2

Semester 3:

- Malaysian Economy 2

- Travel and Hospitality Law

- World Destinations

Semester 4:

- Cruise Management

- Financial and Accounting Management

- Inbound Tour Operations

- Tourist Guide Services

- Community Service

Semester 5:

- Incentive Travel Management

- E-Marketing For Hospitality and Tourism

- Outbound Tour Operations

- Supervision In Hospitality and Tourism

- Sustainable and Responsible Tourism

Semester 6:

- Entrepreneurship

- Event Management

- Human Resource Management

Semester 7:

- Travel Industry Training (Internship)

Successful students will be awarded the TRAVEX Diploma in Travel Management, preparing them for a successful career in hotel management and travel management.

DIPLOMA IN HOTEL MANAGEMENT

(R3/1013/4/0148; MQA/FA7631; JPT/BPP(K)1000-600/WP147/e25/01656

Tempoh Sah: 13 Oktober 2030

Introduction:

This course is designed to provide students with a broad view of the global dynamic hospitality and tourism operation management industry. Students attain relevant skills needed to gain employment at international 5-Star hotels and resorts, international airlines as flight attendants, cruise ships, restaurants, prestigious clubs and spas, etc. It provides students with the confidence and management skills to operate and manage their own restaurants, homestays, or boutique hotels, as well as prepare them for careers in travel management.

Entry Requirements:

i.   SPM with 3 credits in any subjects.

ii.  UEC –with Grade B in any 3 subjects.

iii. O-level with Grade C in any 3 subjects.

iv.  KKM Level 3 certificate related to tourism.

v.   International students must have High School qualification recognized by Malaysia Government.

vi.  Other qualifications recognized by Malaysia Government.

vii. International students must have MUET (Band 2), IELTS 4.0, or other English qualifications accepted by Malaysia Government for 2nd year visa renewal, and before entering the main course. Conditional offers to international students must have MUET (Band 2) or IELTS 4.0.

Financial Aids for Malaysians:

i. PTPTN loan

ii. EPF withdrawal

Semester 1:

- Introduction to Hospitality & Tourism Industry

- English for Hospitality Industry

- Principles in E-Business

- Customer Relationship

- Malaysian Studies 2

Semester 2:

- Pastry and Bakery

- Basic Eastern & Western Cookery

- Sanitation Management

- Personal Development And Ethics

- Golf and Golfing Etiquette / Korean Language

Semester 3:

- Club and Resort Management

- Food and Beverage Management

- International Business Communication

Semester 4:

- Food and Beverage Cost Control

- Housekeeping Management

- Hospitality Accounting

- Convention Management

- Bahasa Kebangsaan

Semester 5:

- Purchasing for Hospitality Industry

- Front Office Management

- Hospitality and Tourism Law

- Hospitality Marketing

Semester 6:

- Supervision in the Hospitality Industry

- Human Resource Management

- Entrepreneurship

Semester 7:

- Internship (Practical Training)

Successful student's award:

TRAVEX Diploma in Hotel Management

CERTIFICATE IN TOURISM OPERATION MANAGEMENT (Formerly known as Foundation in Travel and Tourism)

DK127(W)  (R3/1015/3/0001, MQR/A3633) JPT/BPP(K)1000-600/WP147/e25/01664 bertarikh 25 April 2025

Tempoh Sah: 13 Oktober 2030

Introduction:

TOURISM BEST INDUSTRY - WIDE INTELLIGENCE

Annually, more than 1 million people around the world prepare themselves to enter the tourism industry. Employment is SECURED. You can work in various tourism-related companies, travel agencies, international airports, international airlines as a Flight Attendant, cruise ships, hotel tour desks, or as a tour leader. Additionally, you can operate your own travel business or pursue a career in hotel management as part of the tourism operation management sector.

Duration: 1 year and 6 months

Entry Requirement:

i.  SPM with 1 credit.

ii. Other equivalent qualifications recognized by the Malaysia Government.

iii. International students must have High School qualifications – 3 credits.

iv. International students must have MUET (Band 2), IELTS 4.0, or other English qualifications accepted by the Malaysia Government for 2nd-year visa renewal and before entering the main course. Conditional offers to international students must have MUET (Band 2), IELTS 4.0.

Semester 1:

- The Travel & Tourism Industry and the Travel Professional

- Geography in Travel Planning

- Travel Formalities

- Land Transport: Introduction to Passenger Rail

- Land Transport - Car and Camper

- Fundamental in Tourist Guiding I

- Bahasa Kebangsaan A (Malaysian Student)

- Bahasa Melayu Komunikasi 1 (International Student)

Semester 2:

- Water Transport: Ferries and Cruises

- Air Transport Essentials

- Serving the Travel Customer

- Technology in the Travel Industry

- Fundamental in Tourist Guiding II

- Personal Development & Ethics 1

- Malaysian Studies 1

Semester 3:

- Hotels Products and Services

- Tour Package

- Fundamental in Tourist Guiding III

Semester 4:

- Practical Training

Awards:

Certificate in Tourism Management Operation.

Outstanding Achievement:

2012 - Produced TOP IATA graduate in Malaysia.

CERTIFICATE OF COMPETENCY IN TOURIST GUIDE

JPT/BPP (K) 1000-600/WP147/Jld.2(5); MQA/KKP 0151

(Kursus Jangka Pendek)

A tourist guide, licensed by the Ministry of Tourism, Arts and Culture, plays a vital role in tourism operation management. This profession is both exciting and challenging, enabling graduates to work as tour leaders or manage their own inbound tour businesses. According to Dewan Rakyat, on Friday 11 June 2004, 'Ministry of Tourism and Culture Tourist Guides can earn between RM6,000 and RM10,000 a month or RM15,000 during peak season.'

Today, tourism professionals in the field can earn an average of RM7K – RM13K a month during peak season. This course is particularly popular among working adults and retirees who are interested in travel management.

Travex Institute of Tourism (sister co) has been awarded the 5-STAR JPK Award 2013 and is recognized as MALAYSIA 'NO. 1' in tourist guide training.

Entry requirements include:

i. SPM/SPVM/UEC/MCE/ GCE 'O' Level (6 subjects passes including BM).

ii. Diploma or Degree (Certified by MOE).

iii. Or, a minimum of 5 years working experience in a travel agency.

iv. International students must be employed by a travel agency.

v. Minimum registration age: 18 years old.

For Malaysians, you can select your own mother language for your exams. For international students, you may opt for your own national language (except Mandarin, Bahasa Malaysia, and English). For instance, students from France can take the exam in French.

The course covers various competency units essential for a successful career in tourism, including:

Competency Unit 1 - Tour Job Assignment Acceptance (HT-023-3:2012-CU01(1/1) - Tourist Guide Professionalism

Competency Unit 2 - Tour Arrangement Reconfirmation - Pre Tour Arrangement (HT-023-3:2012-CU02(1/1)

Competency Unit 3 - Tour Arrival Execution - covering Cuisine, Dining, Gourmet (HT-023-3:2012-CU03(1/4), Meet and Greet (HT-023-3:2012-CU03(2/4), Tour Transport (HT-023-3:2012-CU03(3/4), and Accommodation (HT-023-3:2012-CU03(4/4)

Competency Unit 4 - Tour Commentary Delivery - including Geography & Nature of Malaysia, History of Malaysia, Cultures of Malaysia, Government System of Malaysia, Industries of Malaysia, Agro Based Industries of Malaysia, Cottage Industries of Malaysia, Transportation & Communication, Destinations Knowledge of Malaysia, Tourism Products of Malaysia, and Events, Festivals, and Entertainment.

Competency Unit 5 - Tour Itinerary Execution - covering Tour Itinerary (HT-023-3:2012-CU05(1/2) and Contingency Plan (HT-023-3:2012-CU05(2/2)

Competency Unit 6 - Tourist Health, Safety, Security & Emergency Handling (HT-023-3:2012-CU06(1/1)

Competency Unit 7 - Tourist Departure Execution - Tour Transport – Transfer Out (HT-023-3:2012-CU07(1/1)

Competency Unit 8 - Customer Tourist Services Execution - including Customer Service (HT-023-3:2012-CU08(1/2) and Handling Tourist’s Special Needs (HT-023-3:2012-CU08(2/2)

Competency Unit 9 - Tour Payment Arrangement - Cash & Voucher (HT-023-3:2012-CU09(1/1)

Competency Unit 10 - Optional Tours Execution - Optional Tour (HT-023-3:2012-CU10(1/1)

Competency Unit 11 - Post Tour - Tour reports (HT-023-3:2012-CU11(1/

AIRLINE CABIN CREW

KPT (JPS)600-03/1086 (75); KKP 0029 (44)

(Kursus Jangka Pendek)

Introduction:

The Airline Cabin Crew career is an exciting and glamorous profession, closely tied to the fields of hotel management and tourism operation management. It is a highly rewarding career that brings you an attractive income! You will enjoy free travel to exotic cities and destinations around the world, enhancing your travel management skills. The maximum age to apply for interviews with international airlines is 35 years old for any working adult. Meeting and serving international business executives and high-profile travelers is an opportunity not to be missed.

The Aviation Industry has evolved, and many airline companies around the world have introduced low-cost carriers. There is a significant shortage of cabin crews or flight attendants.

Objective:

You will be trained to handle the safety and comfort of passengers throughout flights while providing excellent customer service on board the aircraft. You'll learn to perform vital professional demonstrations of safety procedures and equipment use before every flight. Additionally, you'll gain skills to effectively deal with security/emergency situations, administer first aid to passengers, manage food service, and maintain outstanding standards of customer service throughout the flight.

Code       : ACC

Duration: 9 credit hours (3 months)

Entry qualification: SPM / SPVM

Course Contents:

i.    Introduction to Aviation.

ii.   Travel Geography.

iii.  Basic Airline Ticketing.

iv.   Travel Documents.

v.    Grooming.

vi.   Body of the Aircraft.

vii.  In Flight Safety.

viii. Technical Handling.

ix.   Managing Customer Relationships.

x.    Communication and PA Announcement.

xi.   In Flight Food and Beverage Management.

xii.  Airline Cabin Crew Interview.

Award:

TRAVEX Certificate of Achievement.

ENGLISH LANGUAGE PROGRAM

KPT (JPS)600-03/1086 (75); KKP 0029 (32)

(Kursus Jangka Pendek)

This is a four-level English program designed for students aiming to excel in fields such as hotel management, tourism operation management, and travel management. Participants will be taught and guided to become proficient in both written and spoken English, which will assist them in furthering their studies in any diploma or professional courses.

Code : ELP

Duration : 10 weeks for each level

Entry qualification:

i.   SPM, SPVM, UEC or STPM school leavers.

ii.  High school students on long-term holiday.

iii. Individuals who are interested in improving their English proficiency in a short time, particularly those pursuing careers in the travel and tourism sectors.

THE OBJECTIVES OF LEVEL ONE

Using simple oral English for daily conversation related to tourism and hospitality.

Understanding elementary sentence structures.

THE OBJECTIVES OF LEVEL TWO

Understanding even more difficult sentence structures that are commonly used in tourism operation management.

THE OBJECTIVES OF LEVEL THREE

Understanding even more difficult sentence structures.

Expanding vocabularies relevant to travel management.

Simple written exercises.

THE OBJECTIVES OF LEVEL FOUR

Consolidation of the language skills learnt from Level One to Three, with a focus on effective communication in hotel management.

Note: Students can opt for an external English Language test.

Award:

TRAVEX Certificate of Attendance

MQA KKP 0029 (32); KPT(JPT) 600-03/1086 (75)

SUMMER SCHOOL (VOCATION ENGLISH) PROGRAM

KPT(JPS)600-03/1086 (75); MQA KKP 0029 (44)

(Kursus Jangka Pendek)

INTRODUCTION:

Learn English the easy, fun, stimulating, and interactive way in a friendly atmosphere, perfect for those interested in hotel management, tourism operation management, and travel management.

Engage in interesting role play activities, familiarization tours, exchange of cultural ideas, and dancing activities, including an 'open house' event that showcases the vibrant world of tourism.

Tour activities can be custom-designed to suit the participants' selection of sightseeing tours, enhancing their understanding of travel management.

DURATION: 1 Month.

AWARD: Travex Certificate of Completion.

KOREAN LANGUAGE PROGRAM

KPT(JPS)600-03/1086 (75); MQA KKP 0029

(Kursus Jangka Pendek)

This is a three-level Korean Language Programme designed for individuals interested in learning the Korean language, which is beneficial for those pursuing careers in hotel management, tourism operation management, or travel management. In all levels, students are taught to be proficient in both written and spoken Korean, enabling them to communicate effectively and enjoy watching Korean dramas.

Code: KLP

Duration: 8 weeks / 24 hours per level

i. Beginner Level 1, 2

ii. Intermediate Level 1, 2, 3

iii. Advance Level 1, 2, 3

Entry Qualification:

Individuals who are interested to learn the Korean Language.

Contents:

i. Learn the Korean vowels, building up Korean characters.

ii. Building up Korean words and phrases.

iii. Construct daily living sentences.

iv. Pronounce and read Korean sentences.

v. Basic Korean conversation.

Award:

TRAVEX Certificate of Attendance

MQA KKP 0029; KPT(JPT)600-03/1086 (75)