교육 훈련 내용


» Perform safety, security and sanitation functions.

» Operate and use equipments.

» Re-confirm tour arrangements.

» Execute tour itineraries.

» Provide travel tips.

» Provide information on places of interest.

» Provide information on system of government.

» Provide information on socio-cultural information.

» Provide information on agro-bsed products.

» Provide information on communication.

» Provide information on industries.

» Provide customer services and facilitation.

» Provide tourism products.

» Administer financial arrangements.

» Plan contingency.

» Maintain national pride and self-respect.

» Sustain job interest.


Course Contents



MODULE 1

Tourist guide professionalism

MODULE 2

Geography and nature

MODULE 3

History of Malaysia

MODULE 4

Cultures of Malaysia.

MODULE 5

Government system of Malaysia

MODULE 6

Industries of Malaysia

MODULE 7

Agro based industrities of Malaysia

MODULE 8

Cottage industrities of Malaysia

MODULE 9

Transportation and communication system

MODULE 10

Destinations knowledge of Malaysia

MODULE 11

Tourism products of Malaysia

MODULE 12

Events, festivals and entertainment of Malaysia

MODULE 13

Cuisine, dining and gourmet

MODULE 14

Pre-tour arrangement

MODULE 15

Tour transport

MODULE 16

Accommodation

MODULE 17

Meet and greet

MODULE 18

Customer service

MODULE 19

Handling tourist special needs

MODULE 20

Optional tour

MODULE 21

Safety and security

MODULE 22

Contingency plan

MODULE 23

Tour report